Privacy Policy

1 Information We Collect

When you register for a course, we may collect:

• Full name, age, and contact details (phone number, WhatsApp number, email address) of the student
• Full name and contact details of the parent/guardian (Custodian)
• Payment and billing information related to course fees
• Technical information such as IP address, device type, and browser type when you visit our website
• Communication records (emails, WhatsApp messages, support tickets) exchanged with our team

2 How We Use Your Information

We use the information collected to:

• Verify your identity and the identity of your custodian
• Process your registration and manage your enrollment
• Communicate important updates regarding classes, schedules, or course changes
• Provide customer support and respond to your queries
• Process fee payments and issue receipts
• Improve our courses, website, and overall service quality

3 Confidentiality of Personal Information

We treat your personal and family information as strictly confidential. Your phone number, WhatsApp number, email address, or any other personal details will never be shared with any third party, other students, or unrelated individuals without your consent, except where required by law.

Any staff member or instructor found sharing student or custodian personal information without authorization will be subject to disciplinary action. Students and custodians have the right to request clarification on how their data is being used by contacting our support team.

4 Data Storage and Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. Access to personal records is limited to authorized staff only.

5 Verification of Information

By registering with us, you confirm that all the information you and your custodian provide is true, accurate, and up to date. Our team reserves the right to contact you or your custodian to verify this information at any stage.

6 Communication

We may contact you via phone call, SMS, WhatsApp, or email to:

• Confirm your registration details
• Notify you about class schedules, changes, or cancellations
• Send assignment reminders or fee payment notices
• Share promotional offers or new course announcements (you may opt out of promotional messages at any time)

7 Your Rights

You have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal and administrative requirements
• Withdraw consent for promotional communication at any time

8 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with a revised “Last Updated” date.

9 Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us through our official Help Portal or WhatsApp support line at +92 329 4800016, or via email at pk@skillehader.com.